To address NEST login issues, remove and re-add the credentials in BrightPay under Settings > Submissions > Nest Credentials, then save and attempt submitting the contributions summary again.

The error you may receive can look like the below example.

If you receive a message back from NEST stating that the user is not linked to the employer, log into Nest and check that the employer is visible on the users credentials. If the employer is there, ensure that there are no outstanding payments due to NEST for previous submissions.

Try removing the NEST credentials from the BrightPay settings and re-entering them > save. Try to submit the summary again.

To find your Delegate ID, you will need to log into your NEST account at nestpensions.org.uk to find your Delegate ID, or contact NEST directly if you are unable to locate it.

To amend your email address for log in and submissions to Nest, you will first need to set up the email address with Nest. Ensure you can log in successfully on the Nest portal then in BrightPay go to Settings > Submissions > Nest Credentials > select the old email address and 'Delete'. Then Add button and enter the new Nest credentials and Save.

To access the payment source for Nest when you are sending the contribution summary, it is at the bottom of the first screen under the date range and payment due fields. If the payment source is incorrect or has changed, you can manually type the correct payment source in this field before proceeding to the next page.

On BrightPay Cloud there isn't an option to 'Validate Groups and payment sources', you would need to log into Nest and check the information on the portal and then cross reference it with the information on BrightPay. Check for capitalisation of letters and that spellings match exactly to that in the software.

When submitting either an enrolment summary or a contribution summary to NEST, the payment source field is editable on the first page of the submission. Simply update the field to the new payment source before submitting. Once the submission has been sent successfully, BrightPay will remember the updated payment source for future submissions.

If your pension submissions appear to be processing but no data is reaching NEST, this is likely a connection issue between BrightPay and NEST. To investigate, click the spanner icon and select View Submission Logs — this will show whether BrightPay attempted to send the submission and any response received from NEST.

If the logs confirm a failed or missing response, try resubmitting the contribution summary and check whether a response is received this time.

If the issue persists and submissions continue to fail, you can switch the submission type to CSV file upload. This allows you to download the contribution file from BrightPay, upload it manually in the NEST portal, and approve it there directly.