Below are the most common SMART error messages:

Error 614 – Pay period is not consecutive
This error means there is a mismatch between the pay period dates in BrightPay and the dates expected by Smart Pension. The pay period is set according to your payroll schedule in BrightPay.

What to do:

• Log into your Smart Pension account and check which dates they are expecting for each pay period.
• Make sure that, when submitting to Smart Pension from BrightPay, the pay period start and end dates exactly match those expected by Smart Pension.

Error 603 / 616 – Dates not consecutive
These errors indicate that Smart Pension will not accept the submission because the pay period dates are not consecutive (some periods may be missing or out of order).

What to do:

• Contact Smart Pension support to ask how you can manually update the missing periods on their portal.
• After missing periods are resolved, try submitting the next payroll period through BrightPay and ensure the period start and end dates match the schedule Smart Pension is expecting.