If the maximum number of employees have been added to the payroll (including both active employees and leavers), you will be unable to add another employee to the software.

In this case, please contact the Payroll Support team at brightpayuksupport@brightsg.com with the name of the Organisation and Employer along with the number of extra employees that you require.

Please note: It may not always be possible to increase the employee numbers above a certain threshold. This is to ensure smooth running of the payroll software.

Important Note: BrightPay has a strict 300 employee limit per employer set up.

• An employer in BrightPay is limited to 300 employees per tax year, and this includes leavers.
• If you have more than 300 employees (in the same PAYE scheme), you must split your payroll across multiple employer data sets—there is currently no way to process all employees above this limit in one employer data.

For any company with more than 300 employees in a tax year:

• You must create additional employer data set in BrightPay, keeping each one under 300 employees for the tax year (including those who have left).

The splitting of the employer data can either be done in the same organisation (with multiple employer data sets) or using multiple organisations.

For more information on how to split your employer file successfully, please see the dedicated article here