For users who cannot access their BrightPay payroll application (logging in as a organisation owner / administrator / payroll processor), please check the following;

1. Confirm you are using the correct url:

• For the 2026/27 tax year the correct url is https://uk-26-27.brightpay.com/ 

2. Basic Troubleshooting:

• Check your login email and password for accuracy when trying to login.
• If you have recently changed your login details or your BrightID, ensure you are using the updated credentials.
• If you have forgotten your password, click “Forgot Password?” to reset.
• If your account is temporarily locked or you are getting a message regarding a payment due / suspended account - please log in to your BrightID at id.brightsg.com/login > go to the Billing section > Add Payment Method or Make a Payment.
• Two-factor authentication may be enabled; so ensure you have access to your authentication device or setup.
   

3. If you are an organisation Administrator / Payroll Processor:

• You may need to check if your user access settings, roles, or permissions have changed, or if you've been removed from your organisation team members listing.

4. Contact Support:
If you have tried the above and still cannot access, please reach out to BrightPay Support for help on 0345 9390019 or email brightpayuksupport@brightsg.com