Q. Why does a payslip show as a scheduled payslip?
A. If you see that there is a scheduled payslip in place of your normal payslip, it means there is an earlier payslip for that employee that hasn’t been completed yet.
If an employee hasn’t been paid for a particular period (for example, they were on unpaid leave or there was no payment due), you’ll need to finalise their payslip with a pay amount of £0.00 in BrightPay. This allows you to move forward and process future payslips as normal.
Once all previous payslips have been finalised—even those with zero pay—you’ll be able to see and process the current draft payslip as usual.
Q. Can you show me where I can find the detailed workings for the tax calculation on the payslip in BrightPay?
A. BrightPay UK does not display the detailed workings for the tax calculation directly on the payslip itself. BrightPay payslips show only the final figures for tax, National Insurance, and other deductions—not the detailed calculation steps. Tax and NI are calculated using HMRC’s official codes and thresholds, based on each employee’s tax code, pay frequency, and earnings.
Q. Some changes made during yesterday’s payroll are no longer showing today. Why would this happen?
A. This can happen if changes were not fully saved before closing the screen.
When updating pay in BrightPay (for example, entering a new amount in the salary field on a payslip), the change is only saved once you click out of that field.
To ensure your changes are saved:
- After entering a new value, click into another field, another employee, or a different tab within Payroll
- This will trigger the save
- You can then safely close the browser tab or log out
If the payroll screen or browser tab is closed immediately after entering a value, the changes may not be saved.
A. We have received some feedback from customers about an issue where reports downloaded from BrightPay are set to portrait orientation but still appear in landscape. Our development team is aware of this and is working to resolve it as soon as possible.
Please keep an eye on our regular updates and release notes for news on when this has been fixed. Click here. for that page.
A. This message usually indicates that your NEST account hasn't been fully activated yet. To resolve this, please log into your NEST account and complete the activation steps, which may include verifying your email or completing some setup procedures directly on the NEST platform.
If your account is already fully set up, the issue might be with the credentials entered in BrightPay. In that case, you can update your NEST employer details by going to Settings > NEST Credentials. Delete the old credentials and re-enter your correct Username and Password. Also, ensure that your employer reference is accurate.
Once you've updated the details, you may need to reopen your payslip, edit the pay run if necessary, and resubmit the pension contributions to complete the process.
Q. Can I import previous Tax years to BrightPay Cloud?
A. We do not recommend importing multiple tax years of employer data from BrightPay desktop into BrightPay Cloud, as this can cause issues.
We advise against importing multiple years into the cloud, as it may prevent payslips from appearing correctly on the Employee Sef Service Portal (EESSP).
Your desktop application will always have access to past employer information.
Q. Why can't I select NEST or Automatic Enrolment options?
A. BrightPay disables the NEST and Auto Enrolment options if your status is set to "I am exempt from Automatic Enrolment".
Here’s how to update it:
- Go to Payroll and open the relevant payslip for the employee.
- On the payslip, find the periodic pay amount.
- Click the spanner (settings) icon on the far right of the periodic pay line.
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In the pop‑up, locate the field called “Equivalent Annual Salary.”
Click on the underlined amount
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Enter the new annual salary in this field and save.
The system will then automatically recalculate and display the correct weekly/monthly pay for that employee.
Q. Why does it always take me to an earlier year when I log in?
Q. Can I create a dividend voucher in BrightPay?
A. No, you cannot create dividend vouchers in BrightPay.
A dividend voucher is a legal document required in the UK for each dividend payment made by a limited company to its shareholders. It must be given to the shareholder and a copy kept for company records. Creating dividend vouchers is not a payroll function, and BrightPay does not support generating these documents.
Q. Why are changes made in Payroll not carrying forward to the next period?
A. If changes to payroll are not saving or carrying forward to the next pay period, there are two things to check.
The first is whether payslips were reopened and amended before being re-finalised. When you finalise payslips, BrightPay carries forward the original amount rather than the amended one. To carry forward the new amended amount, when re-finalising the payslip, click the option to 'Reset items and settings' — this will ensure the updated amount is carried forward to the next period.
The second is whether any pay elements have been set to auto-zeroise. To check this, go to any pay element on the payslip, click the spanner icon on that line, and check whether the auto-zeroise option has been enabled. If it has been selected in error, simply untick it.
If an employee has been added to the wrong tax year and no payroll has been finalised for them, you can delete the record. Go to Employees, select the employee, click the More spanner icon and select Delete.
If payroll has already been finalised for the employee, the record cannot be deleted.
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