If you have reached the maximum number of employees allowed on your BrightPay Cloud payroll (including both active employees and leavers), you will not be able to add any additional employees.

In this situation, please contact our Migration Team at hellomigration@brightsg.com or the Support Team at brightpayonlineiresupport@brightsg.com , Support Team phone number 01 8352074, and we will review your request and advise on the best solution. 

 When contacting us, please provide the following details:

• Organisation name
• Employer name
• The total number of employees required, including both active employees and leavers 

Important information:

Please note that it may not always be possible to increase the employee limit beyond a certain threshold. This helps ensure the payroll software continues to perform efficiently.

If your employee limit cannot be increased, you may need to create an additional payroll data file for new employees. For more details, click here

If you operate multiple payroll data files under the same PAYE reference, there are additional considerations to be aware of, including:

• RTI submissions
• Employment Allowance
• Apprenticeship Levy
• Pension Submissions
• Reports
• P11Ds 

For future guidance on managing multiple payroll files under the same PAYE reference, click here.