If you get the following error - an error occurred connecting to  Smart pension - Screenshot below.

Please try submitting to Smart again, using the following steps  

When you click the drop-down arrow next to the Send button, you'll see an option to "Restart Authentication." Please select this option, re-enter your credentials, and then try submitting again.
 

Smart Pension – Connection Errors When Submitting as Advisor/Bureau

Connection errors when submitting Smart Pension data from BrightPay Cloud are often caused by authentication being linked to the Employer account, rather than the Advisor (Payroll Bureau) account.

To fix the issue:

1. In BrightPay, go to Pensions > Smart Pension.
2. Click the dropdown arrow next to the 'Send' button.
3. Select Restart Authentication.
4. Re-enter your Smart Pension credentials when prompted.
5. Check you are using the correct account type for submissions. 
   • Go to Settings > Agent Settings and click on Smart Pension.
   • If the option is unticked, you will be directed to Employer login when submitting.
   • If you wish to use the Advisor/Bureau login, tick the option here and click Save.
6. Retry your pension submission.

By ensuring you select the correct login option and restarting authentication, you should be able to resolve most connection errors when submitting as an advisor/bureau.