To update the payment method on your BrightID, please follow the steps below:

1. Go to https://id.brightsg.com/billing. If you don't remember your password, you can reset it by clicking on 'Forgot your password?'

2. Click 'Add payment method' choose your new or existing payment method, then click 'Next'.

3. Please enter your details exactly as you'd like them to appear on your future invoices.

4. Your new payment method is automatically set as the 'Default'. You can now remove any other payment methods that are no longer needed.

If your payment fails, please update your payment method in your account. Once you’ve done this, our system will automatically retry the payment and you’ll receive an email letting you know whether it was successful.

Important: If your Direct Debit (DD) was unsuccessful, we’re unable to retry the payment automatically.
A member of our Accounts Team will be in touch via email with instructions on how to settle the outstanding amount.

Payment and billing queries

For all payment and billing queries, please contact our Payment Services team directly. Our support team is unable to assist with invoicing or billing matters.

Call: 0345 939 0019 (select the option for Payment Services)  

Email: billing@brightsg.com 

The Payment Services team can help with:

• Failed or declined payments
• Failed Direct Debits
• Subscription charges and invoices
• Reactivating an account after a payment issue
• Updating payment details