FAQs 

Q: We wish to discontinue use of BrightPay (UK) Connect. What do we need to do, and what happens with our monthly direct debit?

A: From the start of the 2026/27 tax year, BrightPay for Windows and BrightPay Connect in the UK have been discontinued. 

If you are a BrightPay Cloud customer, you will continue to have free access to the Connect portal for two years from this date. For all other customers, access to the Connect portal will remain available until 11 July 2026. 

If you have any questions about your existing direct debit or need help confirming how this change affects your billing, please contact our billing team, who will review your specific arrangement and advise on the next steps.