This guide explains how to delete an employer from BrightPay, what happens to your billing when you do, and what to do if the employer was a duplicate or added in error.

Step-by-step: deleting an employer

Follow these steps to permanently remove an employer from your BrightPay account.

1.  Log in to BrightPay  using your BrightID credentials.

2.  Click Browse Employers  to view all companies on your account.

3.  Find the employer  you want to remove.

4.  Click the Spanner icon  on the far right of the employer name to open the options menu.

5.  Select Delete Employer.

6.  Type CONFIRM  (in capital letters) when prompted to permanently delete the employer.

Important - Deleting an employer is permanent and cannot be undone. Before proceeding, export any reports, payslips, or records you may need in the future.

What happens to your billing

Deleting an employer removes it from your account going forward. Any months the employer was active are still included in your billing — deletion does not remove charges already incurred.

Once you have completed the deletion, please email our billing team at:

    paymentservices@brightsg.com

Include your organisation name and the name of the employer you have deleted. The billing team will update your account to ensure you are not charged for that employer in future billing periods.

If the employer was a duplicate or added in error

If you are removing an employer because it was a duplicate of an existing employer, or because it was created as a test and never used for live payroll, please let us know when you email paymentservices@brightsg.com.

Include the following in your email:

• Your organisation name (e.g. Octane Accountants Limited)
• The name of the employer being deleted
• A brief note explaining the situation — e.g. "This was a duplicate of [Employer X]" or "This was a test employer and was never used for live payroll"

 Our billing team will review your usage and adjust your account where appropriate. This process is handled manually.