Q. How can I add the Pension letter to the Employees Self Service Portal?  

A. If you would like to have the pension letter on the Employees Self Service portal you can enable this feature in Employer > Employee Portal Settings - under Document Availability, enable 'Make Auto Enrolment letters available alongside finalised payslips where relevant'

Q. Can I amend the pension letter template that is sent to employees?

A. The pension letter templates are pre-programmed in BrightPay and unfortunately you cannot amend them. If you wish to use another format or wording, you would have to create a letter manually and then upload it into the employee's portal using the Resources section.

Q. How do I set the notification flags for pension enrolment for new starters?

A. To ensure BrightPay notifies the payroll processor of Automatic Enrolment duties such as sending pension letters for new starters (and re-enrolment letters) - the options under 'Letter Reminders' are enabled by default. This setting is in the Pensions > Automatic Enrolment section. Upon AE assessment of new starters, BrightPay will flag the employee(s) name within the Payroll section that there are Automatic Enrolment duties to be actioned.