When a customer changes their accountant or payroll bureau, or if they decide to manage their payroll in-house via desktop or import their desktop file into the cloud, the "Reply To" email address may still display the previous contact.  

 

This email address is saved in the payroll data and will appear when sending payslips, automatic enrolment letters, P60s, and other documents. To ensure that communications are sent correctly, it's best to remove or update this "Reply To" email address.  

 

Why is this important?

Having the correct reply-to email ensures that any responses from employees or recipients go to the right contact and avoids confusion or misdirected replies.  

 

How to check or update the reply-to email address: 

While this setting is managed by the previous payroll provider or accountant, if needed, you can review or update the email details during data migration or setup. 

In The Payroll Tab -  Click on Create/Send Payslips - Email Payslip PDF for Multiple Employees …

Here you will have the option to edit or add a Reply to email address. 

 

 

 

Note: You do not have to send out payslips in order to change the 'Reply-to' setting. Changing the reply to email address on the email Payslip PDF page will change it for future use, even without sending out emails at the time of the change.