The email address for Support is brightpayonlineuksupport@brightsg.com  

When prompted to contact the development team, please use the following email address: brightpayonlineuksupport@brightsg.com.

This will ensure your issue is logged correctly and directed to the appropriate person on the team.

Note: We are unable to offer customer callbacks, if you need assistance please contact the Support team on 0345 9390019 or email brightpayuksupport@brightsg.com

FAQs

Q. How do I add a suggestion to BrightPay for a feature request?

A. If you’d like to suggest a new feature or improvement for BrightPay, we welcome your feedback! While there isn’t a dedicated online feature request portal at the moment, you can easily send your suggestion to our team via email. Please contact our support team and describe your idea or enhancement in as much detail as possible.

You’ll find our support contact details above 

If you already have an open support ticket, you can also mention your feature request in your existing correspondence with us.

We greatly value your feedback and appreciate your input to help us improve BrightPay! If you have any more questions or need assistance, please let us know.