We are aware of an issue affecting some customers where reports downloaded from BrightPay are not displaying in the correct page orientation.

In certain cases, reports that have been configured to use portrait orientation are still appearing in landscape once downloaded or printed. This may affect how your reports are viewed, saved, or shared.

Our development team has identified this as a priority and is actively working on a fix. We aim to resolve the issue as soon as possible and will include the correction in an upcoming software update.

In the meantime, we recommend keeping an eye on our product updates and release notes for confirmation of when this issue has been fully resolved. You can view the latest updates and release information by clicking here 

We apologise for any inconvenience this may cause and appreciate your patience while we work to implement a permanent solution.