We are aware of a current issue affecting part of the BrightPay service.

At the moment, some email notifications sent from BrightPay are being disrupted. This means that payslips, reports, and other automated emails may not reach recipients as expected.

What’s affected

Employees and employers may not be receiving:

• Payslip notification emails 
• Employer / employee portal alerts 
• Other automated emails sent via BrightPay

Importantly, all other BrightPay functionality is fully operational. You can:

• Access payroll data 
• Process and finalise pay runs 
• Submit payments 
• Manage all regular payroll tasks as normal

Only outbound email notifications are affected by this disruption.

What we’re doing

The disruption is linked to one of our third-party email service providers. 

Our engineering team is:

• Actively working with the provider to restore normal email delivery 
• Monitoring performance and error rates in real time 
• Prioritising this issue as a matter of urgency

We will continue to work until email notifications are functioning as normal and will share updates as they become available.

How to stay updated

For the latest information and live service status, please visit our status page:

https://status.brightsg.com/

We will post there when there are significant changes or once the issue is fully resolved.

Our apologies

We know how important timely payslips and notifications are for you and your employees, and we understand the disruption this may cause.

We are very sorry for the inconvenience and appreciate your patience while we work to resolve this as quickly as possible.

Thank you for your continued trust in BrightPay.