If you're currently using a cloud version of our service and are concerned about the continuity of your subscription, there is generally no need to take any action to maintain it.

Your cloud subscription is designed to automatically renew every year, ensuring uninterrupted access.

If your payment details were initially set up on the desktop version, they should be seamlessly transferred to handle the subscription for the cloud version.

However, it is always a good practice to ensure that your payment information is up to date to avoid any disruptions.

To check your payment information, you can log into your BrightID and check the payment section.

To pay your BrightPay Cloud subscription or change your payment method by logging into your Bright ID at https://id.brightsg.com and go to the Billing section. From there, you can view invoices, select your payment method, and make a payment securely online

If you experience any issues or have questions regarding your payment, contact the Payment Services team on 0345 939 0019. Alternatively, you can email them at billing@brightsg.com for assistance