Payroll Administrators can easily add, re-invite, and manage users on BrightPay Cloud. Here’s what you need to do:

1. Inviting or Re-inviting Users:
   If a colleague’s email address or user status changes, Administrators can send a new invitation through BrightPay - My Organisations - Team Members , as users cannot update their own details.
2. Managing Invitations and Logins:
   If you’re having trouble inviting new users or logging in yourself, be sure to manage all invitations directly from the Settings section in BrightPay Cloud.
3. Email Addresses:
   When entering user email addresses, please use all lower case letters for the best results.
4. Troubleshooting Login Issues:
   If you have trouble logging in, try clearing your browser’s cache and history, or use a different browser.

To invite or manage users, navigate to the “Team Members” section within the "My Organisations" section.

Important - You should only set up team members here if you're comfortable with them viewing or accessing all employers within your organisation. If you'd like a user to have access to only one or a few specific employers, please set this up within the Employer - Client Portal section.