For users experiencing login issues like continuous loading screen in the BrightID portal or difficulties due to incorrect login information, try clearing your cache and cookies, or using a different browser. 

Other possible resolutions 

1. Ensure that you are on the correct website ( Url)

• Employer Login (Payroll processor, Admin)  https://uk-26-27.brightpay.com/
• Manager/Employee login https://employee.brightpay.com/login
• Client Portal https://client.brightpay.com/login

2. Check Your Email:

•  If you have requested a password reset, please check your spam or junk folders for the reset email. Make sure you are using the correct email address associated with your account

   

3. Browser Issues:

•  If you are accessing your payslip through a web portal, try clearing your browser cache and cookies, or use a different browser or device to log in.

4. Further Assistance:

• If you are still unable to log in or reset your password, you may need to contact your payroll administrator