Starting in the 2026/27 tax year, BrightPay will be exclusively cloud-based. The desktop version will no longer receive updates, support, or legislative compliance.

Bright’s cloud solutions offer enhanced functionality, security, and a modern payroll experience. To stay at the forefront of innovation, we are focusing our development on advancing the platform, ensuring a seamless transition for users.

Please see our Frequently Asked Questions about Moving to BrightPay cloud, Feature comparison, Pricing Connect and Support. Our download our pdf version here.

BrightPay's phone support is available Monday to Friday, from 9:00 AM to 5:00 PM. Please note that on Tuesdays, support lines open at 9:30 AM. Support is also unavailable from 1:00 PM to 2:00 PM each day.

FAQs: Support For BrightPay
 

Q How long will BrightPay for Windows/Mac be supported?

A The 2025/26 version of BrightPay for Windows will be supported for the entire tax year. However, BrightPay for Mac will no longer be available, and support for it will be discontinued.

Q Does BrightPay cloud offer free product support?

A Yes, all BrightPay cloud customers receive free phone and email support. Click here for more information. View our detailed help guides to help you get set up on BrightPay cloud or view our onboarding videos here.

Q How can I archive a client or employer or a company? 

A Currently, BrightPay does not have a dedicated "archive" feature for clients, companies, or employers. If you need to stop processing payroll for a client or employer, you can remove them from your active list. However, please note that this action will delete them from your organisation, rather than simply archiving their details. 

for further guidance on this please see our article here. 

Q Can I password-protect individual employer files or payrolls in BrightPay Cloud?

A No, password protection applies only to emailed payslips. All employer and payroll data is secured via your BrightPay Cloud login