Role of an Owner
 

The Owner role has full control over the Organisation, with the ability to edit Organisation details, add other Team Members, manage Billing, add employers and manage all employers, including employers marked for admin access only.

When an organisation is created by a user the user becomes the Owner by default. There can only be one owner per organisation.
An owner can delete the organisation but selecting > My Organisation > Select the Spanner > 'Delete Organisation'.

An owner can transfer the organisation ownership to another Team member under > My Organisation > Team Members > Select Spanner opposite the Team Member > 'Transfer Ownership of Organisation'.

An owner can invite all Team members for the organisation and delete all Team members for the organisation.

An owner has the ability to manage the Organisation Billing and be used as a ‘billing contact’ for paying organisation bills for BrightPay

Role of an Administrator

An Administrator has nearly full control over all aspects in an organisation.

An Administrator can invite other Team Members like Payroll Processors and Billing Manager. You can have multiple Administrators in an Organisation. 

If required an Administrator has the permission to revoke membership of a Team Member such as Payroll Processors or Billing Manager.

The Administrator is able to create an employer to add to that organisation and also make the employer available only to administrator team members only. With this permission an administrator can view employer in the organisation that are marked as admin only.

An Administrator can also access and view Billing details for the Organisation.

Role of a Payroll Processor
 

A Payroll Processor can open and access all employers in the Organsation except employers that are marked available to administrator members of the Organisations.

You can have multiple Payroll processors in an Organisation. 

A Payroll Processor cannot edit the Organisation's details, manage other Team Members or access Billing details.

Role of a Billing Manager

A Billing Manager will be able to access billing details and invoices for the Organisation. They cannot edit organisation details, manage team members or access any employers in the Organisation.

Team Members are users with access to payroll processing and billing details. Employees should be added separately within the company and can only view their own payroll information.

Owner has left the Company

If the only person with access to your Organisation and Employer has left and no other users are set up, please email our support team for assistance on brightpaysupport@brightsg.com

For security and GDPR reasons, we’ll need an email from your CEO or business owner.

In the email, please include 

• The name of your Organisation and Employer
• Confirm that you’d like us to add a new user
• Provide the new team member’s name and email address.

Once we receive this information, we’ll verify the details and set up access for the new user.

How to Restrict Access to Employers by Setting Them as Admin Only in BrightPay Cloud

1. Log in to BrightPay with your administrator credentials.
2. Navigate to the Main Employer Dashboard (Browse Employers)
3. Click on the Spanner icon located on the far right of that employer's row.
4. Select the option Require Administrator Role to Access ...  from the list 

5. Save your changes

6. Only Administrators in the Organisation will be able to access and open this Employer

This process ensures that only users with admin rights can access or modify that particular employer’s details.

There isn’t a way to set up a separate password specifically for an organisation in BrightPay Cloud. Instead, access to the organisation is controlled by user roles and permissions:

• Only invited users or team members can see or manage the organisation.
• You can manage access by inviting or removing team members as needed.

For extra security:

• Enable Two-Factor Authentication (2FA) for your account.
• Always log out after each session.

Customers may see an error when changing a team member’s role from Payroll Processor to Administrator. As a workaround, delete the user and re-invite them as an Administrator. The development team is investigating this issue and further updates will be provided when available.